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Friday, January 06, 2006
Thursday, January 05, 2006
IVR Cheat Sheet(tm) by Paul English
IVR Cheat Sheet(tm) by Paul English
IVRs ("interactive voice response") are the annoying computers that answer phones. They can sometimes be useful (check flight status etc), but consumers should be able to decide when they want to speak with a human, simply by pressing 0.
IVRs ("interactive voice response") are the annoying computers that answer phones. They can sometimes be useful (check flight status etc), but consumers should be able to decide when they want to speak with a human, simply by pressing 0.
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